FAQs
Ordering & Payment
Here you can place an explanation or answer to the question.
Here you can place an explanation or answer to the question.
Contact customer service at 844-310-0971 or by email at SUPPORTME@SHOPPHOENIXACTIVE.COM. If you contact Customer Service by email you can expect a response within 1 business day 7am to 7pm Central Time. Our customer service team works Monday-Friday, 7am to 7pm Central Time. Please allow 2-3 business days for a response during sales and holidays.
Contact customer service at 844-310-0971 or by email at SUPPORTME@SHOPPHOENIXACTIVE.COM. If you contact Customer Service by email you can expect a response within 1 business day 7am to 7pm Central Time. Our customer service team works Monday-Friday, 7am to 7pm Central Time. Please allow 2-3 business days for a response during sales and holidays.
Once you click that "order" button the gears are set in motion to get your package out our door within 1 to 2 business days. This means that unfortunately, we are unable to make any edits or modifications to an order once it has been placed.
However, in the event that a mistake was made while placing your order, we are happy to help you with any returns or exchanges for our order. Email us at SUPPORTME@SHOPPHOENIXACTIVE.COM to submit a cancellation request.
Please note that cancellation requests are not guaranteed, but our team will do their best to process your cancellation as long as your order has not been processed at our warehouse.
Once you click that "order" button the gears are set in motion to get your package out our door within 1 to 2 business days. This means that unfortunately, we are unable to make any edits or modifications to an order once it has been placed.
However, in the event that a mistake was made while placing your order, we are happy to help you with any returns or exchanges for our order. Email us at SUPPORTME@SHOPPHOENIXACTIVE.COM to submit a cancellation request.
Please note that cancellation requests are not guaranteed, but our team will do their best to process your cancellation as long as your order has not been processed at our warehouse.
We are required to charge tax as a consumer business with nexus in multiple states in the United States.
We do not provide any other exemptions. If you believe you qualify for an exemption, please contact your local taxing authorities.
If you believe you are being charged tax incorrectly based on your state, county, or municipality, please contact our customer support team at SUPPORTME@SHOPPHOENIXACTIVE.COM.
We are required to charge tax as a consumer business with nexus in multiple states in the United States.
We do not provide any other exemptions. If you believe you qualify for an exemption, please contact your local taxing authorities.
If you believe you are being charged tax incorrectly based on your state, county, or municipality, please contact our customer support team at SUPPORTME@SHOPPHOENIXACTIVE.COM.
Unfortunately, no. Only one discount or coupon code can be applied per order, however, you can use a discount code and a gift code on the same order. Or, you can use a coupon code and gift code on the same order.
In order to use your discount code and gift code, please enter the discount code first and then apply your gift code.
Unfortunately, no. Only one discount or coupon code can be applied per order, however, you can use a discount code and a gift code on the same order. Or, you can use a coupon code and gift code on the same order.
In order to use your discount code and gift code, please enter the discount code first and then apply your gift code.
Discount/coupon codes are only valid on full-priced items.
We also do not allow for the stacking of codes or promotions. Only one promotion or discount code is allowed per order. If you are having trouble applying a discount code, please reach out to SUPPORTME@SHOPPHOENIXACTIVE.COM for more details.
Discount/coupon codes are only valid on full-priced items.
We also do not allow for the stacking of codes or promotions. Only one promotion or discount code is allowed per order. If you are having trouble applying a discount code, please reach out to SUPPORTME@SHOPPHOENIXACTIVE.COM for more details.
Here you can place an explanation or answer to the question.
Here you can place an explanation or answer to the question.
Yes! Information is stored by encrypted 3rd party payment processors and Phoenix Active never stores any of your credit information.
Yes! Information is stored by encrypted 3rd party payment processors and Phoenix Active never stores any of your credit information.
Information you submit to Phoenix Active, excluding payment information, is stored securely. The information is only used for future orders or in case you have a return or issue with the product. If you opted into our email database, you will receive occasional hellos and news on our latest promos and sales. You can always opt out of promotional materials.
Information you submit to Phoenix Active, excluding payment information, is stored securely. The information is only used for future orders or in case you have a return or issue with the product. If you opted into our email database, you will receive occasional hellos and news on our latest promos and sales. You can always opt out of promotional materials.
Shipping & Tracking
An email is automatically sent when your order is received and shipped, but if you have an account on phoenixactive.com you can log in at any time to get your tracking information. If you have not received an email or if the information is not in your account, please reach out to us Here.
An email is automatically sent when your order is received and shipped, but if you have an account on phoenixactive.com you can log in at any time to get your tracking information. If you have not received an email or if the information is not in your account, please reach out to us Here.
We currently ship to the United States, including Alaska, Hawaii, and Puerto Rico. Subscribe to our Phoenix Active email list to hear the latest announcements and expanded shipping notices.
We currently ship to the United States, including Alaska, Hawaii, and Puerto Rico. Subscribe to our Phoenix Active email list to hear the latest announcements and expanded shipping notices.
Please allow for 2-4 weeks for us to receive your items. Once it's received, you'll get an email that your refund is being processed. Once the refund is triggered, it will take 5-7 business days to be completed.
Refund require proof of purchase: the shipping confirmation email, order history in your portal, or the original credit card used for the purchase.
Please allow for 2-4 weeks for us to receive your items. Once it's received, you'll get an email that your refund is being processed. Once the refund is triggered, it will take 5-7 business days to be completed.
Refund require proof of purchase: the shipping confirmation email, order history in your portal, or the original credit card used for the purchase.
We strive to fulfill all orders within 1-2 business days.
Please note that during sales and holidays, we require 3-5 business days for processing.
We strive to fulfill all orders within 1-2 business days.
Please note that during sales and holidays, we require 3-5 business days for processing.
If your tracking information states that your package was delivered but you never received it, please email SUPPORTME@SHOPPHOENIXACTIVE.COM and one of our customer experience representatives will be able to further assist you.
If your tracking information states that your package was delivered but you never received it, please email SUPPORTME@SHOPPHOENIXACTIVE.COM and one of our customer experience representatives will be able to further assist you.
Sizing & Product Information
To find out how an item fits, shop with the avatar that populates for you in the avatar selection screen once you input your bra and pant size. This will allow you to shop products and see how they fit on the avatar that represents your size. You can gain further product fit information by consulting our size and fit notes on all our product pages, where we also have a link to our size charts. If you need additional help, email us at SUPPORTME@SHOPPHOENIXACTIVE.COM.
To find out how an item fits, shop with the avatar that populates for you in the avatar selection screen once you input your bra and pant size. This will allow you to shop products and see how they fit on the avatar that represents your size. You can gain further product fit information by consulting our size and fit notes on all our product pages, where we also have a link to our size charts. If you need additional help, email us at SUPPORTME@SHOPPHOENIXACTIVE.COM.
For the best care, we recommend washing on cold and tumble dry or hang dry. If using the product in chlorine, we highly suggest rinsing the product immediately after use to prevent any premature fading. Additionally, to ensure the longevity of your gear, we recommend using detergent that does not contain any synthetic dyes, such as blue detergent, as synthetic dyes have the potential to interact negatively with fabric dyes causing discoloration. We recommend using clear detergent when washing your Phoenix Active gear.
For the best care, we recommend washing on cold and tumble dry or hang dry. If using the product in chlorine, we highly suggest rinsing the product immediately after use to prevent any premature fading. Additionally, to ensure the longevity of your gear, we recommend using detergent that does not contain any synthetic dyes, such as blue detergent, as synthetic dyes have the potential to interact negatively with fabric dyes causing discoloration. We recommend using clear detergent when washing your Phoenix Active gear.
Slightly Worn products are products returned by other customers that may have been tried on and returned without tags, appeared worn, or was returned with a small stain.
Bathing suits or underwear/swimwear are never allowed for resale.
Slightly Worn products are products returned by other customers that may have been tried on and returned without tags, appeared worn, or was returned with a small stain.
Bathing suits or underwear/swimwear are never allowed for resale.
Clearance items marked as “Final Sale” cannot be returned or exchanged and are not subject to price adjustments.
Clearance items marked as “Final Sale” cannot be returned or exchanged and are not subject to price adjustments.
Returns & Exchanges
Click to view our: Shipping And Returns Policy.
E-Gift Cards
In support of our sustainability goals, we do not sell physical gift cards. We provide e-gift cards! You can purchase e-gift cards here. By purchasing an e-gift card you are helping us reduce the amount of packaging and materials that are used to create physical gift cards.
In support of our sustainability goals, we do not sell physical gift cards. We provide e-gift cards! You can purchase e-gift cards here. By purchasing an e-gift card you are helping us reduce the amount of packaging and materials that are used to create physical gift cards.
We try to reduce the use of plastic where possible. E-gift cards are a more sustainable and help us reduce our carbon footprint.
We try to reduce the use of plastic where possible. E-gift cards are a more sustainable and help us reduce our carbon footprint.
E-gift cards expire after 2 years. If your e-gift card has expired and you still have a remaining balance, please email our support team at SUPPORTME@SHOPPHOENIXACTIVE.COM to issue you a new e-gift card.
E-gift cards expire after 2 years. If your e-gift card has expired and you still have a remaining balance, please email our support team at SUPPORTME@SHOPPHOENIXACTIVE.COM to issue you a new e-gift card.
Sustainability
We believe in being sustainable through product and process. What does this mean? This means that as a company we not only look at using sustainable and recycled resources when producing our products, we look at how we can minimize our impact on the environment when designing and developing products. By constantly evaluating our processes, we continue to find solutions where we can reduce our impact on our environment, keeping the planet our play ground.
We believe in being sustainable through product and process. What does this mean? This means that as a company we not only look at using sustainable and recycled resources when producing our products, we look at how we can minimize our impact on the environment when designing and developing products. By constantly evaluating our processes, we continue to find solutions where we can reduce our impact on our environment, keeping the planet our play ground.
Yes, we've worked to source some of the most amazing materials that have recycled fibers without sacrificing performance. Our continued commitment to sustainability keeps us on the hunt for new innovations and technology to further our efforts in creating products that you can feel proud to wear.
Yes, we've worked to source some of the most amazing materials that have recycled fibers without sacrificing performance. Our continued commitment to sustainability keeps us on the hunt for new innovations and technology to further our efforts in creating products that you can feel proud to wear.
Careers
Emails
For SMS, simply text back “STOP. For email, scroll to the bottom of a recent email and click the “unsubscribe” button.
For SMS, simply text back “STOP. For email, scroll to the bottom of a recent email and click the “unsubscribe” button.
Partnerships
We’re stoked that you’re passionate about our gear and our ambassador program! Click here to apply.
If our Marketing Team feels there’s an opportunity for collaboration, they'll reach out directly.
We’re stoked that you’re passionate about our gear and our ambassador program! Click here to apply.
If our Marketing Team feels there’s an opportunity for collaboration, they'll reach out directly.