Frequently asked questions
Contact customer service at 844-310-0971 or by email at SUPPORTME@SHOPPHOENIXACTIVE.COM.
If you contact Customer Service by email you can expect a response within 1 business day.
Our customer service team works Monday-Friday. Please allow 2-3 business days for a response during sales and holidays.
Contact customer service at 844-310-0971 or by email at SUPPORTME@SHOPPHOENIXACTIVE.COM.
If you contact Customer Service by email you can expect a response within 1 business day.
Our customer service team works Monday-Friday. Please allow 2-3 business days for a response during sales and holidays.
We strive to fulfill all orders within 1-2 business days.
Please note that during sales and holidays, we require 3-5 business days for processing.
We strive to fulfill all orders within 1-2 business days.
Please note that during sales and holidays, we require 3-5 business days for processing.
Once you click that "order" button the gears are set in motion to get your package out our door within 1 to 2 business days. This means that unfortunately, we are unable to make any edits or modifications to an order once it has been placed.
However, in the event that a mistake was made while placing your order, we are happy to help you with any returns or exchanges for our order. Email us at info@phoenixactive.com to submit a cancellation request.
Please note that cancellation requests are not guaranteed, but our team will do their best to process your cancellation as long as your order has not been processed at our warehouse.
Once you click that "order" button the gears are set in motion to get your package out our door within 1 to 2 business days. This means that unfortunately, we are unable to make any edits or modifications to an order once it has been placed.
However, in the event that a mistake was made while placing your order, we are happy to help you with any returns or exchanges for our order. Email us at info@phoenixactive.com to submit a cancellation request.
Please note that cancellation requests are not guaranteed, but our team will do their best to process your cancellation as long as your order has not been processed at our warehouse.
Contact us
Have a question, or want a product recommendation? We love to help! Get in touch.
Live chat
Need help? Contact us via live chat every day of the week 9am-5pm MST.
text us
844-310-0971
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